1. Will the quote provided over the phone or via email be the final price?
Any quote provided without seeing the property is only an estimate. The quote we provided may be adjusted if, on the scheduled cleaning date, the client has not fully communicated the actual cleaning conditions of the property or if there are additional cleaning needs that were not mentioned during the quoting process, such as extra bedrooms, which could extend the required cleaning time. Rest assured, we will inform you of any price changes before the cleaning services commence.
2. Do you provide a weekly cleaning service? Or a one-off cleaning?
Currently, Mrs Brilliant does not offer a weekly cleaning service or one-off cleaning. However, due to popular demand, we are planning to do that in the future.
3. Do you have liability insurance, and is your staff fully vetted?
Yes, we have liability insurance, and we are fully vetted to ensure peace of mind.
4. Do you guarantee that we will get our deposit back in full?
We assure you a 100% guarantee on the cleaning aspect, or you will receive a full refund. However, please note that we cannot guarantee the return of your deposit if there is already any damage to the property, such as scratches on the stainless steel hob or cooker hood or stains in the kitchen sink not listed in the initial inventory provided to you when you rented the property.
5. Do you require a deposit?
Yes, all bookings require a deposit of £50, which will later be deducted from the payment. The customer can cancel or reschedule the booking by providing Mrs Brilliant with a minimum of 48 hours’ notice prior to the appointment by calling, texting or emailing. Failure to do so will result in the £50 deposit being retained. Please refer to our ‘Terms & Conditions‘ page for more information.
6. Do you provide cleaning materials and equipment?
Yes, we provide all the best cleaning materials and equipment necessary for the job.
7. Do you clean ovens professionally? Can you offer only oven cleaning services outside the end-of-tenancy cleaning?
We provide professional oven/hob and extractor hood cleaning services of the highest standard, which are included as part of our comprehensive end-of-tenancy cleaning package. However, we do not offer standalone oven cleaning services outside our end-of-tenancy cleaning package.
8. Do you work on Sundays?
Unfortunately, we do not normally work on Sundays, but we can accommodate Sunday requests with an additional charge. Ask for details.
9. Do you charge per hour or for each job?
We offer flexible pricing options tailored to each specific job. For after-building services, for example, smaller tasks, we charge per hour, while for larger projects, we provide a per-day rate to ensure the most cost-effective solution for our customers. For our end-of-tenancy cleaning, we quote per job, which will depend on the property’s layout. For more information, refer to our ‘Terms & Conditions’ page.
10. Do you charge extra for pets?
Yes, there is an additional charge of 15% (dogs) to 20% (dogs and cats) on top of the original price quoted. The exact amount depends on the number of pets that have been living on the property. This additional charge covers our time spent removing fur from cabinets, radiators, tiles, and other areas, so we can guarantee you do not lose your deposit because of your ‘best friend’.
If you have any other questions that are NOT listed here, please feel free to email or call us.