1. Will the quote provided over the phone or via email be the final price?
Any quote provided by email, telephone, online or any other method is only an estimate. The actual price can only be determined after a representative from Mrs Brilliant has visited the client’s premises. The quote given may be subject to change if there are additional cleaning requirements that were not initially disclosed or were overlooked during any stage of the quotation process, such as extra rooms or if the customer did not accurately communicate the actual condition of the property. However, we will notify you of any price changes before the commencement of the cleaning services.
1. Do you provide a weekly cleaning service? Or a one-off cleaning?
Currently, Mrs Brilliant does not offer a weekly cleaning service or one-off cleaning. However, due to popular demand, we are planning to do that in the future.
3. Do you have liability insurance and your staff is fully vetted?
Yes, we have liability insurance, and we are fully vetted.
4. Do you guarantee that we have our deposit back in full?
We assure you a 100% guarantee on the cleaning aspect, or you will receive a full refund. However, please note that we cannot guarantee the return of your deposit if there is any damage to the property, such as scratches on the stainless steel hob or cooker hood or stains in the kitchen sink or on carpets not listed in the initial inventory provided to you when you rented the property.
5. Do you require a deposit?
Yes, all bookings require a deposit of £50, which will later be taken off the payment. The customer can cancel or reschedule the booking by providing Mrs Brilliant with a minimum of 48 hours notice prior to the appointment by calling, texting or emailing. Failure to do so will result in the £50 deposit being retained. Please refer to our ‘Terms & Conditions‘ page for more information.
6. Do you provide cleaning materials and equipment?
Yes, we provide all the best cleaning materials and equipment necessary for the job.
7. Do you clean ovens professionally? Can you offer only oven cleaning services outside the end-of-tenancy cleaning?
We provide professional oven cleaning services of the highest standard, which are included as part of our comprehensive end-of-tenancy cleaning package. However, we do not offer standalone oven cleaning services outside our end-of-tenancy cleaning package.
8. Do you work on Sundays?
Unfortunately, we do not normally work on Sundays, but we can accommodate Sunday requests with an additional charge. Ask for details.
9. Do you charge per hour or for each job?
We offer flexible pricing options tailored to each specific job. For after-building services, for example, smaller tasks, we charge per hour, while for larger projects, we provide a per-day rate to ensure the most cost-effective solution for our customers. For our end-of-tenancy cleaning, we quote per job, which will depend on the property’s layout. For more information, refer to our ‘Terms & Conditions’ page.
10. Do you charge extra for pets?
Yes, there is an additional charge of 15% to 20% on top of the original price quoted. The exact amount depends on the number of pets that have been living on the property. This additional charge covers our time spent removing fur from cabinets, radiators, tiles, and other areas, so we can guarantee you do not lose your deposit because of your ‘best friend’.
If you have any other questions that are NOT listed here, please feel free to email or call us.
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